ERGONOMICS & DISABILITY MANAGEMENT

•     ..It was one of the best one-day trainings I’ve attended
•     ..Excellent training—lots of good ideas!
•     ..Fantastic! Participants are still talking about the experience!
•     ..The Facilitator was the best thing about the program
•     ..Well-rounded presentation
•     ..I was shocked at how interested I was—I would like more training
•     ..Once again, Debra had taken a very complex topic and made it understandable for the
            everyday person
•       Excellent information!
  
  

WORKPLACE CONFLICT TRAINING FOR MANAGERS & EMPLOYEES

•     ...the organized breakdown of how to resolve conflicts in the workplace was excellent
•     ...Great Seminar! Puts a twist on how to look at resolving conflict
•     ...I enjoyed, appreciated, and learned from the exercises. One of my expectations was
            to learn tools to better communicate—it was achieved!
•     ...Effective communication and delivery on the part of the instructor
•     ...Great Class! I liked how it drew attention to looking at the other person’s concerns
•     ...The ability to relate both the individual and organizational application of mediation
            and not just one or the other...other programs don’t have that flexibility
•     ...Excellent for ALL managers!
•     ...I liked everything! I think this training will be a great and much needed tool for me in
            my workplace and personally!
•     ..The Facilitator was very clear and to the point.
  
  

PROFESSIONAL MEDIATOR TRAINING

•     Debra really knows her stuff!
•     The instructor was excellent!  Pat Hogan, Employee Relations Manager - Foxwoods
         Casino & Resort
•     Debra was very professional and informed.
•     Excellent!  Debra IS poised, professional, informed, gracious and impressive.  It made
         the learning more valuable.
•     The instructors were clear in their presentations and offered the information not only
         from an academic perspective but they brought substantial professional experience in
         workplace mediation.  - Jerome A. Tepper, Attorney
•     I learned a better and more efficient way to conduct a mediation session as well as
         acquiring mediation management techniques.
•     This course provided me with tools that are helpful in both my professional and private
         life. - Tony Tomlinson, HRSC Labor Relations Specialists
•     Very good class and help you to improve your listening skills and to find the underlying
          interests. - anonymous
•     Excellent class, very informative and knowledgeable instructor. Very pleased with the
         presentation. - anonymous
•     Looking forward to your next class. - James Campagnon
•     Just a note to express my appreciation for yesterday's mediation training. I truly
         enjoyed the opportunity to enhance my communication skills.
•     Debra brought to the "table" a different and very effective "spin" on mediation techniques
         that compliment the SMART training and the certification training I received from Loyola
         Marymount University last year.
•     Getting into the habit of asking open-end questions and waiting to receive a response
         were perhaps the most valuable techniques I acquired from the training. For open-end
         questioning to be such a simple concept, I found the technique to be a challenge! I'll
         continue to practice this form of questioning as it's certainly effective in everyday
         communications, and extremely valuable in facilitating communications in a mediation
         environment. Agent, FBI
•     One of the things that I can go away from this training is to start and continue the
         process of deep and/or active listening. In addition, instead of attempting to resolve my
         assumption of the problem, I need to ask open-ended and more probing questions to
         reveal the real concern that is bothering the person.
•    I was not expecting to be a part of the training. I thought I would be able to sit back and
        listen and observe. I’m glad I took part; I enjoyed the training and found it informative. I
        will work on being a better listener.
•    This class/training is a must to improve your mediation skills and a wonderful
         opportunity to network with other mediators.
•    Debra Dupree is an excellent trainer – she presents her topics in an easy to understand
         way. Her tips will be very helpful in helping others resolve their issues.